ON ALL ITEMS
I was helped with defective parts very quickly and without complications. Within a very short time, the problem was solved and I got a replacement. Everything worked out great
I'm so happy with my purchase. The panels are so bright and the color combinations are endless.
good job Nanoleaf. I'm going to buy more of them
It was really a good experience. The employees really tried to understand my problem and the replacement panel was send really fast.
Thank you !
Had a faulty panel, was replaced without issues. Thank you
I originally purchased a nine set tile pack with one of the tiles not working, I contacted nanoleaf only to have the company request I send video proof of a hard reset along with an email thread that went for days on end without any result. Until finally I had given up and requested that I receive a replacement tile which they finally offered to me. When you pay a lot of money for a product you expect it to work, and when it doesn’t you expect the company to trust in your common sense that you’ve attempted all solutions.
Hello Paige! Thank you so much for your feedback. Our apologies for the experience. We will definitely send this off to our team for them to look into so we can enhance and improve our experience for the future.