Customer Support

Eligibility cannot be verified, see next step

We could not verify if the Controller qualifies for a replacement. Please fill out your details below and your request will be sent to our Warranty team for verification.

Eligibility cannot be verified, see next step

We could not verify if the Controller qualifies for a replacement. Please fill out your details below and your request will be sent to our Warranty team for verification.

Please enter your contact information. *All required fields must be completed

First Name*

Last Name*

Email*

If you have used the Nanoleaf App, please provide the email address linked to that account.

Phone*

Address Line 1*

Street Address

Address Line 2 (Optional)

Apartment, Suite

City*

Province/State*

ZIP/Postal Code*

Country/Region*

Taxpayer ID / Personal Customs Code (Optional)i

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Diagnostics are Required.

More diagnostics are required to troubleshoot this issue before a replacement can be issued. Please submit a ticket request or save time by using our mobile app with a technical scan.

Please reference error code:

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Thank you! We've received your request.

Our Warranty team will review your request. If eligible for a free replacement, processing & fulfillment takes 5–8 business days. Replacement orders ship from our warranty warehouse. Allow up to 10 business days for delivery. We'll email you once it's on its way.

If you are not eligible, we will reach out to you directly. Please allow 5 business days for review.

Thank you! We've received your request.

If you are not eligible, we will reach out to you directly. Please allow 5 business days for review.

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